Terms and conditions

Delivery via CTT post office from Portugal.

If the order is not picked up within the deadline, or in cases where the address is incorrect, the order will be returned to us. We may resend the order, to the same or another address, upon payment of a new shipping cost. 

The exchange or return request must be made by email., within a maximum period of 14 days, with the subject “Return/Exchange” and following the information provided. The costs associated with the exchange or return are borne by the customer.It is only possible to exchange or return the item if it shows no signs of use and is in its original packaging.​

The stock available online does not reflect the stock in the physical store. Returns are not permitted on all products purchased in a physical store. Products purchased online cannot be exchanged or returned in the physical store. Products purchased online cannot be collected in a physical store. If you have any questions or concerns, please contact us by email or directly by message via the website or Instagram.

The pieces are produced in bronze with a 24K gold bath, except for exceptions duly identified in the individual product description. The precious stone used in most of the pieces is the emerald, which can be in its raw state or be worked on. For more information see the individual product description or contact us directly by email.

The PVP (Sale Price to the Public) practiced in the online store includes tax at the rate in force in Portugal (23% VAT).

The Brand reserves the right to change the price of parts.

According to Portuguese legislation, all items have a 2-year warranty. This guarantee does not cover damage caused by improper use of the jewelry or the disappearance of the gold plating. For more information see the Care Instructions in the individual garment description or contact us directly by email.

For any repair or maintenance you can send an email to mestica.collection@gmail.com and we will try to help.